WE HAVE SOME "GOOD" TOOLS TO HELP KEEP THE "BAD" GUYS AWAY FROM YOUR CARDS!

We can all agree that credit and debit cards are great financial tools.  No matter how careful you are though, plastic cards are a target for criminals - a way to make unauthorized purchases. To help combat fraud, Space Age has partnered with the fraud protection service, Falcon Fraud, to monitor our members' accounts and to look for suspicious activity.

With Falcon Fraud Alerts, you:

• Get Notified of Suspicious Card Activity
• Protect Your Account From Fraudulent Activity

HOW IT WORKS

• Falcon Fraud Protection will call to notify you when there is suspicious activity on your VISA debit or credit card; this is often times a transaction that doesn't follow your normal spending patterns and has temporarily initiated a "freeze" on your account.
  

• An automated service will verify your identity by asking you a few questions, and then have you verify the purchases in question.

• If you DID NOT initiate the transactions in question, you can take immediate steps to permanently block your VISA card account and stop further fraudulent activity on your account.

• If you DID initiate the transactions in question, your card will be returned to its active state and can be used immediately to make future transactions.

• If you cannot be reached, Falcon Fraud Protection will leave an automated message with a toll-free number for you to call back and verify the suspicious activity. The service is available for your return call 24/7.  Please note that your account will remain blocked until action is taken on your behalf.

•  Falcon Fraud Protection may also send you a text message to try and confirm the validity of certain suspicious transactions.

WHAT YOU CAN DO TO STAY SAFE

• Protect your card and card information.

• Regularly monitor your statements for any activity that is not yours.

• If you are contacted by our Falcon Fraud Protection, please take the call or return it as soon as possible.

• Be sure that the contact information you have on file with Space Age is current, so we may easily contact you regarding suspicious activity on your cards.

• If your VISA debit or credit card is lost or stolen, please contact Space Age immediately at 303-369-7666 or 800-666-6928.