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NEW INTERNET BANKING

Space Age’s Updated Internet Banking Platform Is Launching
Tuesday, October 19 at 7:00 a.m. MST

PLEASE TAKE A MOMENT TO REVIEW THE FOLLOWING ENHANCEMENTS AND CHANGES COMING TO SPACE AGE'S NEW INTERNET BANKING PLATFORM

NEW FEATURES TO EXPECT
ALL YOUR ACCOUNTS UNDER ONE LOGINTablet with the Login screen for Space Age's NEW Internet platform on it.
In the past, you have always had to have multiple login credentials for each account you have at Space Age – and have had to share those credentials with the joint account owner.  This is no longer the case.  Space Age is excited to introduce one of our most exciting new features – 360 Account View. 

Internet banking credentials are no longer based on the member number, but rather based on each member’s social security number.  That means that when you login to the upgraded internet banking platform, you will see ALL Space Age accounts that you are both primary and joint owners of.  This will make performing your banking transactions easier and faster.

SAME FEATURES ACCESSIBLE ON ALL DEVICES
You asked, and we listened!  You will now have access to all of Space Age’s internet banking features on both our desktop and mobile platforms. 

NEW LOOK AND FEEL
The look and feel of Space Age’s upgraded internet banking platform has been completely revamped.  Not only does the upgraded platform boost a new color scheme and fresh take on images, but the menu options and navigation are initiative and user friendly.

NEW BUSINESS BANKING MODULE
We are excited to announce a new business banking module!  Complete with all the same great features as our upgraded member platform, the business banking module allows business owners to keep business and personal accounts separate – better protecting their financial privacy.

LOGGING IN FOR THE FIRST TIME

PRIMARY ACCOUNTHOLDERS
Family Smiling
Because Space Age is simply moving to an updated internet banking platform and not a new provider, if you are the primary account holder on your Space Age account, your login credentials will stay the sameJust type in your username and password as you always have, and you will immediately be given access to all your Space Age accounts.

Please Note: You will be required to enter a one-time password, provided to you in a text, an email or automated phone call.  Once verified, you will never have to retrieve the one-time password again if you confirm you are on a trusted device.  Each time you log in to a computer or mobile device that you have not identified as being a trusted device, you will be required to retrieve and enter a one-time password.


JOINT ACCOUNTHOLDERS
Because of the new 360 Account View, it is highly recommended that each joint accountholder creates their own separate login credentials – even if you share all the same accounts as the primary accountholder.  You can create new login credentials once the upgraded internet banking platform has gone live on or after October 19.  To create new login credentials, simply select the ‘Joint Accountholders – Register Here’ link on Space Age’s homepage.  During the registration process, you will set-up your new internet banking credentials and verify your identity.

Please have the following information readily available the first time you visit Space Age’s upgraded internet banking platform to make registration as easy as possible.

  • Social Security Number
  • Last Name
  • Zip Code
  • Date of Birth

BUSINESS ACCOUNTHOLDERSSmiling Business Owners
Because the business banking component is a new addition to Space Age’s overall internet banking experience, all businesses will be required to re-register their account on or after October 19 on the new business-only registration page. 

Please have the following information accessible the first time you visit Space Age’s new internet banking platform to make re-registration as easy as possible.

  • Your Business TIN Number
  • Business Name:

    Please Note: The Business Name must be typed in to the registration screen exactly as it is displayed above.

  •  Your Space Age Business Account Number

  • Primary Registrant’s Last Name
    The Primary Registrant can be anyone listed as a Joint or Authorized Signer on your current Space Age Business Account.  Please Note: Business Accounts can only be registered once, under the information of one (1) Primary Registrant.

  • Primary Registrant’s Zip Code
  • Primary Registrant’s Date of Birth
MOBILE BANKING APPMature Couple managing Finances
Space Age’s existing mobile banking app, available for both iPhone and Android phones will work for the upgraded internet banking platform.  You will however be required to update the app the first time you access it after the update.  The updated app will be released to the appropriate app stores at 7:00 a.m. MST on Tuesday, October 19; however, it may take a few hours before it is accessible for upgrading.  The app is titled Space Age Federal Credit Union Mobile Banking.

QUICKEN AND QUICKBOOK DOWNLOADS

Quicken and Quickbook downloads will be temporarily unavailable.  We expect this feature to be available again early next week.  We appreciate your patience and understanding.


SCHEDULED INTERNET BANKING MAINTENANCE

To properly convert all members to the new internet banking platform, Space Age’s existing internet banking platform and mobile app will be unavailable from 12:00 a.m. to 7:00 a.m. MST on Tuesday, October 19.  Once the platform comes back online, all members will have exclusive access to the new upgraded platform – you will not be able to log back into the old platform. 


HAVE QUESTIONS OR NEED ASSISTANCE?
To best assist you, Space Age will have extended phone center hours during our internet banking platform upgrade.

Tuesday, October 19: 7 am to 7 pm
Wednesday, October 20 – Thursday, October 21: 7 am to 6 pm
Friday, October 22: 8:30 am to 5 pm

Space Age’s phone center is not open on Saturdays or Sundays.